Prices
All prices indicated include VAT. Prices may be changed at any time without notice.
Each package shipped is accompanied by the relevant DDT and/or invoice.
Terms of payment
What are the payment methods?
• Credit Card: free.
• PayPal, with the possibility of paying in 3 convenient installments (up to €2000): free.
• Afterpay (pay in 3 convenient installments and without interest up to €1000): free.
• Bank Transfer: free.
• Apple Pay: Free.
• Google Pay: Free.
Right of withdrawal (according to Legislative Decree no. 206 of 6 September 2005)
If you are a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity) you have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within 14 days effective for the goods from the day of their receipt, or from the day of the order if the goods have not yet arrived. Beyond this communication date, the Customer will have another 14 days to ship the goods. Although not required by law, in order to improve the service, a short explanatory note of the reason for the withdrawal would be appreciated. The consumer cannot exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly. The right of withdrawal is exercised by sending to the supplier's address within the established deadline, a written communication via registered letter with acknowledgment of receipt or via PEC to the address mastergroupitaly@pec.it .
If the goods have been shipped, the consumer is required at his own expense to return them or make them available to the supplier or the person designated by him, within 14 days from the date of receipt of the goods, subject to written indication of the chosen return method; in the absence of the above, the return will be considered carried out via the postal service.
Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with their original packaging, without any defects.
Where the consumer exercises the right of withdrawal in accordance with what is indicated above, the supplier will reimburse the sums already paid no later than 14 days from the date on which it became aware of the exercise of the right of withdrawal by the consumer, excluding costs of shipping.
Complaints
Any complaints must be addressed to:
Master Group Italy Srl, with headquarters in SS. 7 Appia, Km 633.1 - 74016 Massafra (TA) or via PEC at mastergroupitaly@pec.it .